Support Services

Making IT awesome by providing exceptional customer service and IT support with our dedicated support team, allowing you to focus on your core business.

We believe in adding value to your business and we do this by providing exceptional customer service and support.

In today’s business and IT environment it is no longer enough to provide a break-fix support. To stay on top and reduce risk of downtime, businesses need providers who are proactive and look after their interests. At Virtunet, we anticipate your needs and continuously monitor service levels to ensure you are always up and running.

SERVICES

Incident Management: We have standard protocols on resolving incidents with clear escalation points depending on severity.
Monitoring Support: We monitor your IT environment and infrastructure and proactively identify potential threats and incidents
Consultant on Call: Our specialist can help you with non-incident calls including application setup and configuration.
Service Level Management: Effective support requires effective Service Level Agreement (SLA) and the management of those agreed service levels. We provide regular reporting against KPIs.
Service Desk integration: We offer standardised processes and procedures to streamline the integration of your service desk.
Secure Virtunet Customer Portal: Easy and seamless logging of incidents.

BENEFITS

Reduce downtime
Reduce overheads and expenses
Timely response and problem resolution
Work with professionally trained IT specialist

Maintenance

Virtunet utilise a proactive approach to the maintenance of your business.

SERVICES

Sentinel Proactive Services: Virtunet adopts business continuity methodologies for maintaining service, consistency and recoverability of critical business functions in the event of a disaster.
Ad-Hoc Services: Our customers have access to our IT resource pool to fulfill Ad-hoc short and long term resource gaps in their IT environment for planned or unplanned IT skill shortage. This includes our onsite IT support Australia wide.
Temporary Resource: We believe that IT managers deserve their hard earned holidays. From covering holidays to unplanned skill shortages, you can rely on us to find you the right person at the right time.
Subcontractor Management: For a more strategic human resource requirement, Virtunet provides subcontractor solutions tailored to the needs of the business or project.

BENEFITS

Flexible support options
Access to Nationwide IT support
Get the right skills at the right time
Ensure business continuity

Relocation

Virtunet offers a wide range of relocation services to ensure every relocation project is handled professionally to reduce its impact on the business.

SERVICES

Office Relocation: Managed relocation services such as data and voice cabling and phone system selection designed to reduce risk and impact to business function.
Sensitive Equipment Transport: Protect your IT equipment from transport damage and data loss.

BENEFITS

Managed Relocation
Reduce risk and business disruption
Protect your data and IT assets during relocation

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